Frequently Asked Questions
Working with Multiple Environments
What are environments in Hygraph and why should I use them?
Environments in Hygraph are instances of your project, similar to branches in Git. They allow you to safely iterate on your schema and test new features without affecting your production environment. This is especially useful when you need to make breaking changes to your schema or API shape, as it prevents disruptions to your live websites or applications. For more details, see the original tutorial and documentation.
How do I set up a development environment in Hygraph?
To set up a development environment, go to the Environments
tab in your project settings, select the environment you want to clone from (usually 'master'), and click the clone
button. Name your new environment (e.g., 'development') and choose to copy over the content if you want to test with real data. This creates a safe space to experiment with schema changes. For step-by-step instructions, refer to the blog tutorial.
What is the recommended workflow for promoting changes from development to production?
The recommended workflow is:
- Clone your master environment to create a development environment and make your changes there.
- Before deploying, clone the latest master to a new 'staging' environment to capture recent content updates.
- Apply your schema changes to the staging environment (using migration files and the management SDK for efficiency).
- Promote the staging environment to master, ensuring both schema and content are up to date.
This approach minimizes downtime and ensures your production environment always has the latest content and schema. For more, see the blog post and video tutorial.
How can I keep my content in sync across multiple environments?
To keep content in sync, use a staging environment cloned from master just before deployment. Apply your schema changes to staging, then promote it to master. This ensures the latest content and schema are both present in production. Automating this process with migration files and the management SDK is recommended for efficiency. More details are available in the blog post.
Why is it important to use multiple environments in Hygraph?
Using multiple environments allows you to safely develop and test new features or schema changes without risking your production data or breaking your live applications. It also helps teams coordinate content updates and schema migrations, ensuring a smooth deployment process. For more, see this section.
Where can I find more information or tutorials about working with multiple environments in Hygraph?
You can find detailed documentation on environments in the Hygraph documentation and a video tutorial by Jamie here.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a GraphQL-native architecture, content federation, scalability, multi-environment support, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It also provides robust security features, an intuitive user interface, and tools for efficient content management and delivery. For a full list, visit the Hygraph Features page.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with platforms such as Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Bynder, Mux, Lokalise, Crowdin, Smartling, Ninetailed, and more. For a comprehensive list, see the Hygraph Integrations page.
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What documentation and resources are available for Hygraph users?
Hygraph offers comprehensive technical documentation, video tutorials, onboarding guides, and a community Slack channel. Access all resources at the Hygraph Documentation page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure the security of my data?
Hygraph provides robust security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures protect sensitive data and help meet regulatory standards. More information is available on the security features page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. (Source: ICPVersion2_Hailey.pdf)
What business impact can customers expect from using Hygraph?
Customers can expect time savings through streamlined workflows, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. (Source: Hygraph Case Studies)
What problems does Hygraph solve?
Hygraph addresses operational pains (developer reliance, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability), and technical pains (boilerplate code, complex queries, schema evolution, cache and OpenID integration issues). For detailed examples, see our product page.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph Case Studies page.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. (Source: Hygraph Documentation, Top Villas Case Study)
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, video tutorials, documentation, webinars, and access to Customer Success Managers. These resources help users adopt the platform quickly and effectively. (Source: Hygraph Contact Page)
Performance & Metrics
How does Hygraph optimize content delivery performance?
Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more, see this page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the blog on CMS KPIs.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more on the Hygraph Case Studies page.
What industries are represented in Hygraph's case studies?
Industries include food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. (Source: Hygraph Case Studies)
Product Information & Company Vision
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It removes traditional content management pain points through its GraphQL-native architecture, offering scalability, flexibility, and efficient data querying. (Source: About Us)
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation for impactful digital experiences. Its mission is to remove traditional content management pain points and advance the concept of Headless CMS through a GraphQL-native approach. (Source: About Us)